Return & Refund Policy

Return & Refund Policy

Last updated: August 27, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unused and unassembled (where applicable)
  • In its original packaging with all tags attached
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To start a return, contact us at cybervelobikes@proton.me or call 9208475734. Please include your order number and reason for the return.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:
Cybervelo US
34 Avenue 100
Stapleton, NE 69163
United States

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been assembled or used
  • Custom or personalized orders
  • Sale items or gift cards
  • Items returned without prior authorization

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union – 14-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in its original condition, unused, with tags and original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at cybervelobikes@proton.me.

Contact Us