Frequently Asked Questions

Have a question? We’ve got answers. If you don’t find what you’re looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?

Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days for both domestic (US) and international orders. Please note that international shipments may be subject to customs delays.

Do you ship internationally?

Yes! We ship to most countries worldwide. International customers are responsible for any customs duties or import taxes imposed by their country.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. Use it on the carrier’s website to follow your package in real time.

Can I change my shipping address after placing an order?

Please contact us within 24 hours of placing your order at cybervelobikes@proton.me and we’ll do our best to update your address before shipment.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. See our full Return & Refund Policy for details.

How do I start a return?

Email us at cybervelobikes@proton.me with your order number and reason for return. We’ll send you a return shipping label and instructions.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

Cancellations

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placing it, as long as it hasn’t shipped yet. Contact us immediately at cybervelobikes@proton.me.

Product Questions

What eBike models do you offer?

We currently offer the Cybervelo eBike. For full specifications and details, visit the product page on our store.

Do your eBikes require assembly?

Our eBikes may require partial assembly upon delivery. Detailed instructions are included in the packaging. If you need assistance, please contact our support team.

What is the warranty on your eBikes?

Please contact us at cybervelobikes@proton.me for warranty information specific to your product.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed securely through Shopify Payments. We do not store your full payment card details.

Still Have Questions?

We’re here to help! Reach out to us at cybervelobikes@proton.me or call 9208475734.