Privacy Policy

Privacy Policy

Last updated: August 27, 2026

Cybervelo US (“we,” “us,” or “our”) operates this online store and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, billing and shipping address
  • Payment information: credit/debit card details and transaction data (processed securely via Shopify Payments)
  • Account information: username, password, and preferences
  • Order information: items purchased, order history, returns, and exchanges
  • Device and usage data: IP address, browser type, pages visited, and interaction with our site
  • Communications: messages you send us via email or contact forms

How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you about your orders, returns, and inquiries
  • To send marketing and promotional emails (you may opt out at any time)
  • To improve our website and customer experience
  • To detect and prevent fraud
  • To comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Shopify: our e-commerce platform provider
  • Payment processors: to securely process transactions
  • Shipping carriers: to fulfill and deliver your orders
  • Marketing partners: for advertising purposes, subject to your preferences
  • Legal authorities: when required by law

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Please see our Cookies Policy for more details.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Opt out of the sale or sharing of your data for targeted advertising
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at cybervelobikes@proton.me.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

International Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data is protected in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page.

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